TERMS AND CONDITIONS OF SALE

Last Updated: September 8, 2026

1. INTRODUCTION AND ACCEPTANCE

These Terms and Conditions of Sale ("Terms") govern the sale of women's watches and related products through this website (the "Website," "we," "us," or "our") to customers located in France, Germany, and other member states of the European Union and the European Economic Area ("EEA"), as well as to customers in other jurisdictions who choose to shop with us.

These Terms are intended to comply with Directive 2011/83/EU on consumer rights, Directive (EU) 2019/771 on the sale of goods, Regulation (EU) 2016/679 (the "GDPR"), the French Consumer Code (Code de la consommation), the German Civil Code (Bürgerliches Gesetzbuch, "BGB"), and other applicable consumer protection and e-commerce laws.

By accessing the Website, creating an account, or placing an order, you ("you," "your," the "Customer") agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the Website or place an order. These Terms apply to consumers (natural persons acting outside their trade, business, craft, or profession) as well as, where indicated, to business customers, subject to certain provisions applying differently as noted below.

Nothing in these Terms limits or excludes any mandatory statutory right you have as a consumer under the law of your country of residence, which takes precedence over any conflicting provision of these Terms.

2. THE SELLER

Business Contact Address:
Estrada Vitor Luiz Jantsch
Paverama, Rio Grande do Sul
CEP 95865000
Brazil

Email: contact@minoran.com

All correspondence relating to an order, these Terms, or any other matter should be directed to the email address above.

3. DEFINITIONS

"Contract" means the contract of sale for goods formed between you and us in accordance with these Terms.

"Goods" means the watches and related products offered for sale on the Website.

"Order" means your request to purchase Goods from us as submitted via the Website's checkout process.

"Order Confirmation" means our acceptance and confirmation of your Order, as described in Section 5.3.

"Consumer" means a natural person acting for purposes which are wholly or mainly outside that person's trade, business, craft, or profession.

"Durable Medium" means paper, email, or any other medium that allows information to be addressed personally to you, enables you to store it in a way accessible for future reference, and allows the unchanged reproduction of the information stored.

4. PRODUCTS

4.1 Product Descriptions

We take reasonable care to ensure that the descriptions, images, and prices of Goods appearing on the Website are accurate at the time the relevant information was entered onto the system. However, colors of Goods may appear slightly different on your device screen than in reality due to variations in monitor calibration, and materials, dimensions, and weights of watches, while described as accurately as possible, may be subject to minor manufacturing tolerances customary to the watchmaking industry.

4.2 Availability

All Goods are subject to availability. We reserve the right to discontinue any Good at any time. In the event that we are unable to supply Goods you have ordered, for example because the item is out of stock or discontinued, we will inform you of this by email as soon as possible and, where you have already paid for the Goods, will offer you a full refund without undue delay, or, where you agree, a substitute item or a delay until the item is restocked.

4.3 Genuine Products

All watches sold on the Website are represented as genuine and authentic products of the stated brand or manufacturer, or, where explicitly described as such on the product page, our own branded goods. Any warranty documentation, authenticity certificates, or manufacturer materials accompanying a watch will be provided as applicable to the specific product.

5. ORDERS AND CONTRACT FORMATION

5.1 Placing an Order

To place an Order, you will select the Goods you wish to purchase, proceed through the checkout process, provide accurate billing and shipping information, select a payment method, and confirm your Order. Placing an Order constitutes an offer by you to purchase the selected Goods subject to these Terms.

5.2 Order Acknowledgement

Upon submitting your Order, you will receive an automatic email acknowledging receipt of your Order. This acknowledgement does not constitute acceptance of your Order or formation of a Contract; it is confirmation only that we have received your Order.

5.3 Acceptance of Order

A Contract between you and us will only be formed when we send you an Order Confirmation by email confirming that the Goods have been dispatched or are being prepared for dispatch (or, where applicable, upon your payment being successfully processed, whichever we specify at checkout). We reserve the right to refuse or cancel any Order at our discretion prior to the Order Confirmation, including in cases of suspected fraud, pricing or description errors, or unavailability of stock, in which case any payment already made will be refunded in full without undue delay.

5.4 Order Confirmation Content

The Order Confirmation will be provided to you on a Durable Medium (by email) and will include, at minimum, the main characteristics of the Goods, the total price including all taxes and any applicable delivery charges, the payment and delivery arrangements, and information regarding your right of withdrawal, in accordance with Article 8 of the Consumer Rights Directive.

5.5 Language of the Contract

These Terms and the Contract may be concluded in English or, where we offer a localized version of the Website, in French, German, or another language as indicated on the Website. In the event of any discrepancy between language versions, the English version shall prevail unless mandatory local consumer protection law requires otherwise.

5.6 Order Errors

You are responsible for reviewing your Order, including the selected Goods, quantities, shipping address, and payment details, before submitting it. If you notice an error after submission but before the Order Confirmation has been sent, please contact us immediately at contact@minoran.com and we will make reasonable efforts to correct it before dispatch.

6. PRICES AND PAYMENT

6.1 Pricing

All prices displayed on the Website are stated in the currency indicated at checkout (which may vary depending on your selected country) and are inclusive of applicable value-added tax (VAT) at the rate applicable in your country of delivery, where required by EU VAT rules, unless otherwise stated. Prices exclude delivery charges, which will be displayed separately and added to the total amount payable before you confirm your Order.

6.2 Import Duties and Customs

Because Goods are shipped internationally from Brazil, orders delivered to EU/EEA destinations may, depending on applicable customs thresholds and regulations at the time of shipment, be subject to import VAT, customs duties, or handling fees imposed by customs authorities in the destination country. Where such charges are not collected by us at checkout (for example, under the EU Import One-Stop Shop scheme, where applicable), you will be responsible for payment of any such charges levied at the time of import. We recommend checking with your local customs office for further information before placing an Order, and we will make reasonable efforts to indicate at checkout whether import charges are included or payable separately.

6.3 Pricing Errors

While we make every effort to ensure prices are accurate, errors may occasionally occur. If we discover an error in the price of Goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled and refund any amount already paid. We are under no obligation to provide Goods at an incorrect (lower) price, including after an Order Confirmation has been sent, where the pricing error was obvious and could reasonably have been recognized by you as a mispricing.

6.4 Payment Methods

We accept payment through the methods indicated on the Website at checkout, which may include credit and debit cards and other payment methods processed through our third-party payment service providers (such as Shopify Payments, Stripe, or PayPal). Payment is generally charged at the time of Order submission or dispatch, as indicated during checkout. All payment card data is processed directly by our PCI-DSS-compliant payment processors; we do not store full payment card numbers on our own servers.

6.5 Currency Conversion

If your payment card is denominated in a currency other than the currency displayed at checkout, the final amount charged may be subject to a currency conversion applied by your card issuer or payment provider, which is outside our control, and may include a conversion fee charged by your bank.

7. DELIVERY

7.1 Delivery Areas and Times

We deliver to France, Germany, and other destinations as indicated on the Website at checkout. Estimated delivery times will be provided at checkout and are calculated in business days from dispatch; these are estimates only and are not guaranteed, particularly for international shipments from Brazil subject to customs clearance procedures beyond our control.

7.2 Risk and Title

Risk of loss or damage to the Goods passes to you upon delivery to you or to a carrier organized by you (if different from the carrier we offer), in accordance with Article 20 of the Consumer Rights Directive, which provides that risk passes to the consumer only upon their taking physical possession of the goods (or, if you have arranged your own carrier, upon handover to that carrier). Title to the Goods passes to you upon our receipt of full payment.

7.3 Delayed Delivery

If delivery is delayed beyond the estimated timeframe due to circumstances within our control, please contact us at contact@minoran.com. If we fail to deliver within a reasonable additional period after you have called upon us to deliver, or if we have refused to deliver, or delivery within the agreed time was essential, you may be entitled to terminate the Contract and receive a full refund, in accordance with Article 18 of the Consumer Rights Directive.

7.4 Failed Delivery

If a delivery attempt fails because you were not available to receive the Goods or provided an incorrect address, additional delivery attempts or return-to-sender shipping costs may be charged to you, except where the failure resulted from our error.

7.5 Customs Clearance

You agree to cooperate as reasonably necessary with customs clearance procedures for your Order, including providing accurate identification or documentation if requested by customs authorities in your country. We are not liable for delays caused by customs authorities beyond our reasonable control.

8. WITHDRAWAL, RETURNS, AND WARRANTY

Your right to withdraw from the Contract within fourteen (14) days, our returns process, and your legal guarantee of conformity in the case of defective or non-conforming Goods are set out in full in our separate Refund and Return Policy, which forms an integral part of these Terms and is available on our Website. In the event of any conflict between these Terms and the Refund and Return Policy on matters of withdrawal, returns, or legal guarantee, the Refund and Return Policy shall prevail.

9. YOUR ACCOUNT

9.1 Account Creation

You may be required to create an account to place an Order. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

9.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at contact@minoran.com of any unauthorized use of your account or any other breach of security.

9.3 Account Termination

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused the Website, subject to any mandatory notice requirements under applicable law.

10. INTELLECTUAL PROPERTY

All content on the Website, including text, graphics, logos, images, product photographs, and software, is the property of us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent, except as necessary for your personal, non-commercial use in connection with placing an Order.

11. ACCEPTABLE USE OF THE WEBSITE

You agree not to use the Website: (a) in any way that violates applicable local, national, or international law or regulation; (b) to transmit any material that is defamatory, obscene, or otherwise objectionable; (c) to attempt to gain unauthorized access to the Website, our servers, or any systems connected thereto; (d) to introduce viruses, malware, or other harmful code; or (e) to engage in any automated use of the Website (such as scraping) without our prior written consent. We reserve the right to restrict or terminate your access to the Website in the event of a breach of this Section.

12. LIABILITY

12.1 Consumer Rights Not Affected

Nothing in this Section limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable EU or national law, including your statutory rights under the legal guarantee of conformity described in our Refund and Return Policy.

12.2 Limitation of Liability

Subject to Section 12.1, our total liability to you in connection with any Order or Contract, whether in contract, tort (including negligence), or otherwise, shall be limited to the total price paid by you for the Goods giving rise to the claim. We shall not be liable for any indirect, incidental, or consequential loss, including loss of profits, loss of business, or loss of data, arising out of or in connection with your use of the Website or any Contract, except where such exclusion is not permitted under applicable consumer protection law.

12.3 Website Availability

We do not guarantee that the Website will be available uninterrupted or error-free at all times, and we shall not be liable for any unavailability of the Website, provided we take reasonable steps to restore access as soon as reasonably practicable.

13. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under a Contract where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, strikes, customs delays, pandemics, or failures of third-party carriers or suppliers. In such circumstances, we will inform you as soon as reasonably possible and take reasonable steps to minimize the effect of the delay; where the delay is substantial, you may have the right to cancel the affected Order and receive a refund for any Goods not yet dispatched, in accordance with Section 7.3.

14. PERSONAL DATA

Our collection, use, and processing of your personal data in connection with your use of the Website and any Order is described in our separate Privacy Policy, which forms an integral part of these Terms and is available on our Website. By placing an Order, you acknowledge that you have read and understood our Privacy Policy.

15. COMMUNICATIONS AND NOTICES

We will communicate with you by email using the address you provided when placing your Order or creating your account. It is your responsibility to ensure this address is accurate and monitored. Any notice you wish to send us should be sent to contact@minoran.com or to the postal address in Section 2. Notices sent by email shall be deemed received on the day of transmission, provided no delivery failure notification is received; notices sent by post shall be deemed received within a reasonable time appropriate to international postal delivery from Brazil.

16. ASSIGNMENT

You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or subcontract our rights and obligations under these Terms to a third party, for example in connection with a merger, acquisition, or sale of assets, provided this does not affect any of your statutory rights as a consumer.

17. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of these Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and our Refund and Return Policy, constitute the entire agreement between you and us regarding your purchase of Goods and supersede any prior agreements, understandings, or representations, whether written or oral, relating to the subject matter herein, except that nothing in this Section excludes liability for fraudulent misrepresentation.

19. CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes in our business practices, applicable law, or for other operational reasons. Any changes will be posted on this page with an updated "Last Updated" date. The Terms in effect at the time you place an Order will govern that Order; changes made after your Order will not retroactively apply to it, except where a change is required by a mandatory legal provision, in which case the new mandatory provision will apply as required by law.

20. GOVERNING LAW AND JURISDICTION

20.1 Governing Law

These Terms and any Contract formed under them shall be governed by the laws of Brazil, without prejudice to any mandatory consumer protection provisions of the law of the EU/EEA member state in which you, as a consumer, have your habitual residence, which shall continue to apply to the extent that such provisions cannot be derogated from by agreement under that state's law, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

20.2 Jurisdiction

Any dispute arising out of or in connection with these Terms or a Contract that is not resolved through our internal complaints process or the alternative dispute resolution mechanisms described in our Refund and Return Policy may be brought before the competent courts, and, in accordance with Regulation (EU) No 1215/2012 (Brussels I Recast), if you are a consumer residing in the EU/EEA, you may bring proceedings against us either in the courts of Brazil or in the courts of the EU/EEA member state in which you are domiciled, and we may only bring proceedings against you in the courts of the EU/EEA member state in which you are domiciled.

21. COMPLAINTS

If you have a complaint about your Order, the Website, or these Terms, please contact us in the first instance at contact@minoran.com. We will endeavor to acknowledge your complaint promptly and resolve it as quickly as reasonably possible. If you remain unsatisfied, you may refer your complaint to an alternative dispute resolution entity or the European Commission's Online Dispute Resolution platform, as described in our Refund and Return Policy.

22. CONTACT US

If you have any questions about these Terms, please contact us at:

Email: contact@minoran.com

Postal Address:
Estrada Vitor Luiz Jantsch
Paverama, Rio Grande do Sul
CEP 95865000
Brazil

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These Terms and Conditions of Sale were last reviewed and updated on September 8, 2026. They should be read in conjunction with our Privacy Policy and Refund and Return Policy, each of which is available on our Website.